Refunds, Returns and Cancellation
Last updated: 29 October 2026
Most of our equipment is made to order for your site. This policy explains what happens when an order is cancelled, a product is damaged, or a refund is due.
1. Made to order
Production starts once the advance is received. For that reason we do not accept returns because you changed your mind.
2. Cancelling before production starts
You may cancel in writing before production starts. We refund the advance less [percentage to be decided by the owner] to cover design and processing costs.
3. Cancelling after production starts
Once production has started, the advance is not refundable, except where the law requires otherwise. Equipment already produced remains payable.
4. Manufacturing defects
If a product has a manufacturing defect, we will repair or replace it under the warranty. Installed products are not refunded unless we cannot repair or replace them.
5. Damage in transit or a wrong item
Report damage or a wrong item in writing within [number of days to be decided by the owner] of delivery. Send photographs of the packing and the item, and the delivery receipt. We will replace or repair the item at our cost, or refund the value of the items affected.
6. How refunds are paid
Approved refunds are paid to the same UPI ID or bank account used for the payment, within [number of working days to be decided by the owner] of approval. Any bank charges are deducted.
7. How to ask for a refund
Write to us at pramsiapvtltd@gmail.com with your quotation or order number. You can also call +91 8210288173.